SHIPPING & RETURNS

Shipping Policy

Our hope is that you absolutely love your Tsuga gear purchase - we stand behind the quality and craftsmanship of every product we make and sell. If you purchased a product directly from our site and aren’t satisfied for any reason, simply return it unused and damage-free within 30 days and we’ll issue a full refund for the product. Please return your product in secure packaging with proof of purchase and contact information.

 

Once your return is received, inspected, and approved, we'll send notify you and initiate an automatic refund to your original method of payment. If your item does not qualify for a refund, we will provide you with information explaining why it is ineligible. 

Exchange Policy

We only replace items if they are defective or damaged. If you need to return it in exchange for the same item, email at info@tsuga.us and send your item to:

 

Tsuga
699 George Wilson Road
Boone NC 28607

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.